Terms and conditions

 TERMS & CONDITIONS FOR THE ONLINE SHOP

https://iso17025online.com

 

The Seller’s  identity :

Lab ISO Consulting Radosław Keller

mjr. Mariana Gołębiewskiego 10

20-872 Lublin

(Poland/EU)

VAT number : 7123262273

e-mail : info@labiso.pl

Definitions

  1. The terms used in these Terms and Conditions shall have the following meaning:
    1. Consumer – a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.
    2. Customer – a natural person with a full legal capacity, who places an order in the Online Shop or uses other Services available in the Online Shop.
    3. Digital content- files, which is not recorded on a material carrier.
    4. Products– the courses presented in the Online Shop.
    5. Order – declaration of the Customer’s will leading directly to the conclusion of a Sales Agreement, specifying in particular the kind of Products.
    6. Sales Agreement – a sales agreement of Products concluded between the Seller and the Customer.
    7. Seller – the company Lab ISO Consulting Radosław Keller, ul. mjr. Mariana Gołębiewskiego 10, 20-872 Lublin, VAT number : 7123262273.
    8. Services – the services rendered electronically by the Seller for the benefit of Customers.
    9. Terms and Conditions – this document;

General provisions

  1. These Terms and Conditions specify the general conditions and ways of provision of services electronically and selling via the Online Shop  https://iso17025online.com .
  2. These Terms and Conditions are always available at the website  https://iso17025online.com, which allows to download, display and record their contents by printing or saving them to a data carrier at any time.
  3. The Online Shop can only be used by those who have read and fully accepted this terms and condition for the online shop.
  4. The Online Shop may be accessed if the IT equipment used by the Customer meets the following minimum technical requirements: a computer or a mobile device with access to the Internet, access to electronic mail, a browser a browser Firefox, Chrome, Safari, Internet Explorer /Microsoft Edge, Opera, enabling cookies and JavaScript in the web browser.
  5. The Customer is obliged to:
    1. provide in the Order and in the registration forms, only true, up-to-date and all necessary data of the Customer and promptly update the data;
    2. use the services made available by the Seller in a way that it does not interfere with the functioning of the Seller, the Online Shop and other Customer;
    3. use the services made available by the Seller in a manner consistent with the applicable laws, and provisions of the Terms and Conditions.

Electronic services in the online shop

  1. The Services are rendered by the Seller free of charge, 24 hours a day, 7 days a week.
  2. The Seller provides the following Electronic Services:
    1. Account
    2. Enabling Customers to place orders and conclude Sale Agreements under the terms specified in these Terms and Conditions;
  3. Using the Account is possible after completing jointly and severally the following steps by the Client:
    1. Completing the registration form and accepting the provisions of these Regulations,
    2. Clicking on the “Register” box.
  4. The Agreement for the provision of service which involves maintenance of an Account in the Online Shop shall be concluded for an indefinite period and shall be terminated when the Customer submits a request to remove the account or uses the button “Delete Account”.
  5. Following the registration of the Customer Account, a Customer can log in to the Online Shop, indicating the email address and password provided at the registration.
  6. The Agreement for the provision of service which involves enabling Customers to place orders in the Online Shop shall be concluded for a definite period and shall be terminated when the Order is placed through it or when the Customer earlier terminates placing the Order through it.
  7. The Seller may at any time terminate the Service Agreement with the Customer giving a 14 days’ notice period for important reasons, understood as a change in the laws governing the provision of electronic services by the Seller affecting the mutual rights and obligations set out in the agreement concluded between the Customer and the Seller, or a change of the scope or provision of services to which the provisions of the Terms and Conditions apply.
  8. If the Customer breaches these Terms and Conditions, the Seller – after a prior ineffective cease and desist letter setting an appropriate deadline – may terminate the agreement for the provision of Services upon a 14 days’ notice.
  9. Either party withdrawing from the Service Agreement or the Agreement being terminated by mutual consent, does not have an impact on the rights acquired by the parties before withdrawing from or terminating the agreement.

Orders / Sales Agreement

  1. Information about the Products as provided on the Shop websites, in particular their descriptions, technical and functional parameters as well as prices constitute an invitation to conclusion of an Agreement.
  2. All orders for products are subject to availability.
  3. Prices of products presented on the website of the Online Shop are provided in EUR, USD, GBP and include VAT(Value added Taxes ) and other taxes.
  4. The Seller enables submitting Orders for Products in the Online Shop 24/7 through the website https://iso17025online.com .
  5. As part of placing an order, the Customer provides his/her personal data marked in the order form as obligatory and consents, by marking the appropriate box, to the processing of the Customer’s data provided while placing the order to perform at the Online Shop. Providing the personal data marked obligatory is voluntary, yet is necessary for placing the order.
  6. The order form should include the Customer’s name, surname, postal address and email address.
  7. The Customer sends the Order by means of the Online Shop functionality provided for that purpose with an obligation to pay.
  8. If the Order is placed via the Order form available on the Online Shop website, the Customer places the Order with the Seller electronically, which constitutes an offer to conclude an Agreement for the Sales of the Products being the subject of the Order. The offer made electronically shall be binding for the Customer if the Seller sends – to the electronic mail address provided by the Customer – a confirmation of acceptance of the Order for processing, in the form of the Seller’s declaration of acceptance of the Customer’s offer; upon its receipt by the Customer the Sales Agreement shall be concluded.
  9. The sales Agreement shall be concluded in English.
  10. Before payment you are requested to give your consent for the supply of digital content immediately (access to courses) before the lapse of the time for withdrawal from agreement.

Course Access and Content

  1. When you purchase a product via our Website you provide us with your permission to supply you with the means to access the digital goods you have purchased immediately in your account. (access to the course materials in the form of lessons.)
  2. When purchasing a course you are buying a non-exclusive licence to use the product, upon terms specified by the Seller and ownership of the product remains with the Seller. Unless described otherwise by the Seller you must not copy, modify or re-produce a non-original version of the product you purchase, or loan, lease, sell or distribute the product.
  3. The course material will be made available in accordance with the course description.
  4. The Seller offers 365 days access to courses in your account.
  5. You can log in to the Customer Account to complete the courses at any time during 365 days access.
  6. After completing the course, the certificate will be sent to the e-mail address provided in the order form within 3 working days.

Methods of Payment

  1. The Customer may choose the following payment methods:
    1. Online payment with credit or debit card ;
    2. Google Pay and Apple Pay ;
      1. Online payments are processed by Stripe Payments Europe, Ltd., a company incorporated in Ireland and with offices at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin.
      2. Online payments are processed also by PayPal, ( PayPal (Europe) S.à r.l. & Cie, S.C.A., 5. Etage, 22-24 Boulevard Royal, 2449 Luxembourg ).
      3. In this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer and after the Seller receives information from the system of the payment processing agent that the Customer has made the payment.
      4. In case of necessity to return the funds for the transaction made by the customer with a payment card, the seller will return to the bank account assigned to the payment card of the Ordering Party.
  2. When making a payment, the Customer will be informed immediately before making the payment about the amount in which the payment should be made, about the possible methods of its execution and about the data of the payment provider, if the given service is possible. Detailed terms and conditions for making payments through the operators performing electronic payments are available on the website of the given operator.
  3. When making a payment via an electronic payment operator, the User should follow the instructions given by the operator of electronic payments in order to make a payment.
  4. The customer agrees that the purchase documents for the order will be sent electronically.

The right to withdraw from the Agreement

  1. The Consumer who concludes a distance agreement can terminate an agreement for services or an agreement  for delivery of digital content that is not delivered on a physical carrier  without giving reasons during at least 14 days.
  2. The lapse of the period for withdrawing from the agreement starts from the date of concluding the agreement.
  3. The Customer may compose the declaration by himself or use the form of declaration of withdrawal from Agreement (Appendix No 1).
  4. Upon receipt of the Consumer’s declaration of withdrawal from the Agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from Agreement to the Consumer’s electronic mail address.
  5. In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded.
  6. The right to withdraw from Agreement by the Consumer shall be excluded for an agreement for the delivery of digital content which is not recorded on a material carrier, if the performance of the service commences upon an express consent of the Consumer before the lapse of the time for withdrawal from agreement and after he has been informed by the Seller about losing the right to withdraw from the agreement.

Complaints

  1. The Seller shall have a sufficiently notified complaints procedure in  place, and shall handle the complaint in accordance with this complaint   procedure.
  2. The Customer may complain to the Seller about functioning of the Shop and using the Services to the following address: Lab ISO Consulting Radosław Keller, mjr. Mariana Gołębiewskiego 10, 20-872 Lublin (Poland), info@labiso.pl
  3. The Seller undertakes to process each complaint within 14 days. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.

Out-of-court complaint handling and redress procedures

  1. The Seller would like to inform you that out-of-court complaint handling and redress procedures can be used. They can be used on a voluntary basis and only if both parties to the dispute agree to it.
  2. Detailed information on consumer dispute resolution, including the possibility for the Consumer to use out-of-court complaint handling, redress and the rules of access to these procedures is available at the offices and on the websites of county (municipal) consumer advocates, Voivodship Inspectorates of Trade Inspection.
  3. For example in Poland the Customer who is a Consumer has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
  4. According to article 14, paragraph. 1-2 of Regulation of the European Parliament and of the Council (EU) No 524/2013 from 21 May 2013, we commit ourselves to placing information on the ODR platform. Online Dispute Resolution is intended to facilitate an independent, non-judicial settlement of disputes between consumers and traders through the Internet. These disputes relate to contractual obligations arising from online sales or service contracts concluded between consumers living in the Union and traders established in the Union.
  5. The Consumer who would like to take advantage of the possibility of an amicable resolution to disputes concerning online purchases may submit a complaint, for example, via the EU”s Internet ODR platform which is available at: http://ec.europa.eu/consumers/odr/. 

Force majeure

  1. Neither Party can be held liable for the non-performance of any of its obligations, if such non-performance is due to an unforeseeable event beyond its control or a force majeure incident including but not limited to epidemic, flood, fire, storm, raw materials shortage, transportation strike, partial or total strike, or lock-out. The Party affected by such events must inform the other party promptly, no later than five (5) business days after said event occurs.
  2. The parties agree that they will work together to determine how best to fill the order while the force majeure incident persists.

Protection of personal information

  1. The Seller collects and processes the personal information of the Customers in accordance with applicable provisions of law and with the Privacy Policy.
  2. The Seller applies appropriate technical and organizational measures to ensure the protection of personal data being processed.
  3. Additional explanations regarding the protection of personal data are contained in the “Privacy Policy”.

Final Provisions

  1. All and any rights of the Online Shop, including economic copyrights, intellectual property rights to its name, internet domain, the Online Shop website, and also to forms, logotypes are the property of the Seller and may be used solely in the manner indicated in and consistent with the Terms and Conditions.
  2. These Terms and Conditions will be governed by the law of the Republic of Poland. In matters not regulated in these Terms and Conditions, the provisions of general Polish and European laws shall apply.
  3. The choice of law made by the parties shall not have the result of depriving the consumer of the protection guaranteed to him by the mandatory rules of the law of the country in which he has his habitual residence in UE.
  4. Each Customer shall be informed about any changes to these Terms and Conditions by information available at the homepage of the Online Shop presenting a list of amendments and their effective dates. The Customers who possess an Account shall be additionally informed about the changes and presented with their list by a message sent to their electronic mail address. The effective date for any amendment shall fall at least 14 days after its publication. If the Customer who has a Customer Account does not accept the amended Terms and Conditions, he shall be obliged to notify this fact to the Seller within 14 days from being informed about the amendment of the Terms and Conditions. Notification of non-acceptance of the new Terms and Conditions shall result in termination of the Agreement.

18.02.2026

Appendix No 1 – Form of withdrawal from agreement

(this form should be filled in and returned only if you wish to withdraw from the contract)

– Addresse:

……………………

……………………

– I / We (*) hereby inform / inform (*) of my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for a work involving the following items (*) / for the provision of the following service (*)

– Date of conclusion of the contract (*) / receipt (*)

– Name and surname of consumer (s)

– Consumer (s) address

– Signature of the consumer (s) (only if the form is sent in paper version)

– Date

(*) Delete as applicable.